Lead Engine Terms of Service

• Uploaded File — an HTML file you save from your own browser and choose to upload to the Service.
• Extracted Data — the structured records the Service produces by reading an Uploaded File, including any CSV you download.
• Credits — the prepaid units consumed when you run an extraction.
• Duplicate-Detection Key — the short identifier the Service keeps after Extracted Data is cleared, so that a person already seen is not counted twice. See Section 11 and our Lead Engine Privacy Policy.

• The Service is for business and professional use only. You must be at least 18 years old.
• Access is granted by approval. We may accept or decline any account request, and we are not obliged to give a reason.
• You must provide accurate registration details and keep them current. You are responsible for all activity under your account and for keeping your credentials secure.
• Accounts are for a single named user. Sharing one account across multiple people, or reselling access, is not permitted without a written agreement with us.

Lead Engine is a file converter. It reads a file that is already on your computer and turns it into a spreadsheet. That boundary is deliberate and material to these Terms:

Saving a page you are already viewing, and uploading that file, are actions you take on your own device using your own browser. The Service does not perform them for you and cannot do so.

By uploading a file, you represent and warrant that:

• You obtained the file lawfully, through your own authorised access, and you have the right to upload it and to have us process it.
• You have a valid legal basis to process the personal data it contains for your intended purpose, and you will comply with all applicable data protection law, including the GDPR, the UK GDPR, and the CCPA/CPRA where they apply to you.
• You will comply with all applicable marketing and unsolicited-communication laws, including CAN-SPAM, PECR, and equivalent rules in your target markets, when you use Extracted Data.
• Your use of the file does not breach any contract, terms of service, or acceptable use policy that binds you — including the LinkedIn User Agreement. See Section 5.
• The file contains no special-category or sensitive personal data (such as health, biometric, racial or ethnic origin, political opinion, religion, trade union membership, sex life or sexual orientation data), no government identifiers, no payment card data, and no data about anyone under 18.

As between you and Outlio, you are the party responsible for what is in your files and for what you do with Extracted Data. We do not review, verify, or approve your files before processing them.

Outlio has no relationship or agreement with LinkedIn Corporation. Your relationship with LinkedIn is governed entirely by your own agreement with them.

• You are responsible for reviewing the LinkedIn User Agreement and any other platform terms that apply to you, and for deciding whether your intended use is permitted under them.
• You accept all risk of platform action. Saving, exporting, or otherwise handling data from a third-party platform may result in warnings, restrictions, feature limits, suspension, or permanent termination of your account on that platform. Outlio is not responsible or liable for any such action, and no refund or credit is due if it occurs.
• Outlio is not a law firm and does not provide legal or compliance advice. Nothing on our website, in our documentation, or in these Terms is legal advice. You should take your own advice on the obligations that apply to your business and your region.

You may not use the Service to:

• Process files you did not obtain lawfully, or that you are not authorised to process.
• Build, sell, license, or otherwise distribute lists of personal data to third parties as a product, or operate a data brokerage using Extracted Data.
• Send unlawful, deceptive, harassing, or bulk unsolicited communications, or to target individuals on the basis of a protected characteristic.
• Stalk, profile, harass, discriminate against, or endanger any individual, or to enable anyone else to do so.
• Circumvent, disable, or interfere with any security feature, rate limit, credit accounting, usage limit, or access control in the Service.
• Reverse engineer, decompile, scrape, or copy the Service, or use it to build a competing product.
• Upload malware, or files designed to exploit, overload, or disrupt our systems.
• Violate any applicable law, or any third party's rights.

We may suspend or terminate access immediately, without refund, for any breach of this Section.

• Plans are prepaid and allocate a number of Credits per billing period. Current plans, prices, and Credit allocations are shown on our pricing page and are incorporated into these Terms.
• Credits are consumed by leads, not by files. An extraction is charged per block of leads, where the block size is set by your plan, and the count is taken across the whole run rather than file by file. Downloading a CSV of a completed extraction costs nothing.
• Credits are charged after a run is processed, once the number of leads it found is known, and never before. Any figure shown before you start a run is an estimate based on full pages, not a price.
• If a run would cost more Credits than you have left, it is rejected in full: nothing is charged and no results are delivered. We will tell you how many Credits the run needed. Your balance can never go negative.
• Credits are not refunded for results you consider commercially disappointing. If a run fails because of a fault on our side, we will restore the Credits it consumed.
• Credits have no cash value, are not transferable, and expire at the end of the billing period in which they were granted unless your plan states otherwise.
• Fees are billed in advance and exclude taxes. You are responsible for any VAT, sales tax, or withholding that applies. Payment may be collected through a third-party payment processor or by invoice.
• We may change prices or plan contents on 30 days' notice, effective from your next billing period. Continuing to use the Service after that date means you accept the change.
• If payment fails or is overdue, we may suspend access until it is resolved.

• The free trial grants a limited number of Credits for a limited number of days, as shown at sign-up. No payment card is required.
• One trial per person, business, and network. To enforce this we retain anti-abuse signals described in our Lead Engine Privacy Policy. Creating multiple trial accounts, or using a VPN, proxy, or additional email addresses to obtain further trials, is a breach of these Terms and may result in termination.
• Trial data is subject to a shorter retention period than paid plans, and may be deleted when the trial ends. Export anything you need before then.
• The trial is provided as-is, with no availability or support commitment.

• You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. You keep access, and any remaining Credits, until then.
• Fees already paid are non-refundable, including for partly used periods and unused Credits, except where a refund is required by law or where we have failed to provide the Service through our own fault.
• Consumers in the UK, EU, and other jurisdictions with statutory cancellation rights retain those rights. Nothing in this Section limits them.
• Deleting your account is immediate and irreversible, and does not itself trigger a refund.

• You own your Uploaded Files and your Extracted Data. We claim no ownership over them.
• You grant us a limited, non-exclusive licence to host, process, and transmit them for the sole purpose of providing the Service to you, and for no other purpose.
• We do not sell your data, and we do not use your Uploaded Files or Extracted Data to train machine learning models or to build any other product.
• We may use aggregated, statistical information about Service usage — for example counts of jobs processed or error rates — provided it identifies neither you nor any individual.

• Uploaded Files and Extracted Data are retained for the period attached to your plan, then deleted automatically. You can clear an extraction earlier at any time from the dashboard.
• Duplicate-Detection Keys outlive Extracted Data by design. When you clear an extraction, we keep a short key for each record so that future uploads can tell you which people you have already seen. These keys are retained for the life of your account. They are pseudonymous, not anonymous — Section 5 of our Lead Engine Privacy Policy describes exactly what they contain and how to have them erased.
• Deleting your account removes your Uploaded Files, Extracted Data, and Duplicate-Detection Keys. We may retain billing records and audit logs where law requires it.

The Service — including its software, parsers, interface, documentation, and brand — is owned by Outlio and protected by intellectual property law. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. All rights not expressly granted are reserved.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

• We aim for high availability but do not commit to an uptime service level. The Service may be unavailable for maintenance, updates, or reasons outside our control.
• We may add, change, or remove features. If we materially reduce a core feature of a paid plan, we will give reasonable notice.
• The Service depends on the structure of the files you upload. That structure is controlled by a third party and can change without notice. If it changes, extraction may return fewer fields, or fail, until we ship an update. We will make reasonable efforts to restore it, but we do not guarantee that any given file will ever parse successfully.
• Support is provided by email on a commercially reasonable basis.

• We may suspend or terminate your access immediately if you breach these Terms, if your use creates legal risk or risk to the Service or other customers, if payment is overdue, or if required by law.
• You may stop using the Service and delete your account at any time.
• On termination, your right to use the Service ends immediately. Export your data first — we are not obliged to retain it after termination.
• Sections 4, 5, 10, 12, 13, 16, 17, 18, and 20 survive termination.

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that any file will parse successfully, or that Extracted Data will be accurate, complete, or current. Extracted Data reflects only what appeared in the file you uploaded at the moment you saved it. We never infer, enrich, or invent missing values — a field that was not in your file is returned empty. You are responsible for verifying Extracted Data before relying on it.

To the maximum extent permitted by law, Outlio's total aggregate liability for all claims arising out of or relating to the Service is limited to the greater of (a) the fees you paid to Outlio for the Service in the three months before the event giving rise to the claim, or (b) one hundred US dollars.

Outlio is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost data, lost goodwill, or reputational harm — including, without limitation, any loss arising from suspension or termination of your account on a third-party platform as described in Section 5, or from any regulatory action or claim arising from your use of Extracted Data.

Nothing in these Terms excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

You will defend, indemnify, and hold harmless Outlio and its officers, employees, and contractors from any claim, demand, investigation, loss, liability, damage, fine, or cost (including reasonable legal fees) arising out of or relating to:

• the files you upload and how you obtained them;
• your use of Extracted Data, including any outreach you send;
• your breach of these Terms, of any third-party platform terms, or of any applicable law, including data protection and marketing law;
• any claim by an individual whose personal data you processed through the Service, or by a data protection authority in connection with that processing.

Our handling of personal data is described in the Lead Engine Privacy Policy, which forms part of these Terms. Where we process personal data contained in your Uploaded Files, we do so on your instructions as your processor, on the terms set out in Section 12 of that policy. A separate signed data processing agreement is available on request at [email protected].

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Disputes will first be addressed through good-faith negotiation; if unresolved within 30 days, they will be settled by binding arbitration in Delaware. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer resident in the UK or EU, this Section does not deprive you of the protection of the mandatory laws of your country of residence, or of your right to bring proceedings in your local courts.

• These Terms, together with the Privacy Policy and your plan details, are the entire agreement between us for the Service.
• If any provision is held unenforceable, the rest remains in force.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• We may update these Terms. For material changes we will give reasonable notice by email or in the product. Continued use after the effective date means you accept them.

Questions about these Terms: [email protected]