Terms and Conditions

Outlio is a growth and outbound services provider. We research your market, write and send outreach on your behalf, and report results through a shared CRM. We are not a marketing consultancy, a law firm, or a compliance advisor — see Section 8.

The exact scope, deliverables, and timelines for your engagement are defined in your individual proposal or Statement of Work (“SOW”). These Terms apply on top of, and do not replace, anything specifically agreed in your SOW. If the two conflict, the SOW controls.

• New clients start with a one-week paid trial period before any monthly commitment begins.
• Fees for the trial week and any subsequent month are due upfront, before work begins for that period, unless otherwise stated in your SOW.
• Late payment may result in a pause of Services until payment is received.

This is the core of our guarantee, so read it carefully.

• No refunds after the first week. Once your one-week trial period ends and you move into a paid month, that month's fee is non-refundable, regardless of results.
• During the trial week only: if we underperform, you're entitled to a refund of that week's fee, or the rest of that month free while we keep working — your choice.
• Burden of proof is on the client. To qualify for a trial-week refund, you must demonstrate — with specifics — that Outlio failed to deliver the agreed scope of work (e.g., failed to launch outreach, failed to hit the agreed activity volume, or failed to provide reporting). General dissatisfaction with results, lead quality, or lack of booked meetings — where the agreed activity and process were actually carried out — does not qualify for a refund. Outbound results depend on market response, which we don't control.
• Refund requests must be submitted in writing within 7 days of the trial week ending. Requests made after that window will not be considered.
• No refunds are issued for any month beyond the first, for setup fees, ad spend already deployed on your behalf, or for third-party costs (tools, platforms, ad accounts) incurred on your behalf.

Outreach campaigns run through accounts you own or provide access to (e.g., LinkedIn, email, ad platforms) — not accounts we own.

• You accept all risk of platform action. Cold outreach, connection requests, and messaging can trigger warnings, restrictions, temporary locks, or permanent bans on LinkedIn, email providers, ad platforms, or any other third-party platform. Outlio is not responsible or liable for any suspension, ban, restriction, or loss of access to any account, platform, or service resulting from campaign activity, whether run by us on your behalf or by you.
• We follow reasonable, industry-standard sending practices to reduce this risk, but we cannot guarantee any platform's enforcement decisions, which are outside our control and can change without notice.
• If you provide us access to your own accounts, you're responsible for that account being in good standing, correctly set up, and compliant with that platform's own terms of service before we begin.

Outreach results depend on your market, offer, pricing, credibility, and how prospects respond — all factors outside our control. Case studies and results shown on our website or in proposals are real past outcomes for other clients, not a promise of what will happen for you. Past performance does not guarantee future results.

To do this properly, we need you to:

• Give us accurate information about your business, ICP, and offer.
• Provide timely access to accounts, assets, and approvals we need to execute.
• Review deliverables and respond to check-ins within a reasonable time.
• Ensure your product, service, or offer is legal to market and sell in your target territories.

Delays on your end can delay results, and do not extend refund windows.

You are responsible for ensuring your business and offer comply with applicable laws in your industry and target markets (e.g., data protection laws, unsolicited-communication laws like CAN-SPAM, GDPR, or platform-specific policies). Outlio uses reasonable, industry-standard outreach practices, but Outlio is not a law firm and does not provide legal or compliance advice. You should consult your own legal counsel regarding regulatory obligations tied to your industry or region.

• Deliverables created specifically for you (final videos, ad creatives, written copy) become your property once paid in full.
• Outlio retains ownership of its own internal processes, research methods, templates, frameworks, and any tools or systems used to deliver the Services — these are not transferred to you.

Both parties agree to keep confidential business information (pricing, strategy, prospect lists, non-public data) private and use it only for the purposes of the engagement.

To the maximum extent permitted by law, Outlio's total liability for any claim arising from the Services is limited to the amount you paid in the month the claim arose. Outlio is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or reputational harm, including (without limitation) any harm arising from account suspensions or bans as described in Section 5.

You agree to indemnify and hold Outlio harmless from any claims, damages, or costs arising from your product, your offer, your failure to comply with applicable law, or your misuse of the Services.

Either party may terminate the engagement with written notice as specified in your SOW. Amounts already due for work performed remain payable. Sections 4, 5, 6, 9, 10, 11, and 12 survive termination.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Any disputes will first be handled through good-faith negotiation; if unresolved, through binding arbitration in Delaware.

We may update these Terms from time to time. Continued use of our Services after changes means you accept the updated Terms.

Questions about these Terms? Reach us at: husnain@outlio.io