Lead Engine Refund Policy

• The free trial lasts 3 days and includes 10 Credits.
• A payment method is required. Unless you cancel before the trial ends, the subscription automatically begins and Paddle charges the monthly or annual price shown at checkout.
• The trial is limited to one per person, business, and network, as described in the Lead Engine Terms.
• Trial Credits have no cash value, cannot be transferred, and cannot be exchanged for money or extended after the trial ends.

Once you purchase a paid plan, the payment is final and non-refundable. We do not provide refunds, prorated refunds, or account credits for:

• Partly used billing periods or early cancellation.
• Unused or expired Credits.
• Failure to use the Service during a billing period.
• Plan downgrades, account deletion, or changes in your business needs.
• Results that are accurate to the source data but are commercially disappointing or do not produce the business outcome you expected.
• Problems caused by your files, account configuration, internet connection, third-party platforms, or use that breaches our Terms.

You may cancel your subscription at any time from your account settings. Cancellation prevents the next renewal and takes effect at the end of the current billing period. You may continue using the Service and any remaining Credits until then. Cancellation does not refund the current billing period.

Deleting your account is immediate and irreversible. Account deletion does not cancel or reverse a completed payment and does not create a right to a refund.

If an extraction run consumes Credits but fails because of a verified fault in the Service, we will restore the Credits consumed by that failed run. A Credit restoration is not a cash refund and does not extend your billing period.

We do not restore Credits where the run completed, where no charge was made, or where the problem resulted from invalid input, unsupported data, a third-party service, or a breach of the Lead Engine Terms.

If you believe a charge was duplicated, unauthorized, or made in error, contact us promptly with the account email, charge date, amount, and payment reference. We will investigate and correct verified billing errors. Correcting an erroneous charge is not a discretionary refund under this Policy.

Nothing in this Policy excludes or limits any cancellation, refund, or other consumer right that cannot lawfully be excluded. If applicable law requires us to provide a refund despite this Policy, we will provide the legally required remedy.

We may update this Policy from time to time. Material changes will apply prospectively and will be communicated as required by law. The date above shows when this Policy was last updated.

Questions or billing-error reports: [email protected]